Help Center › Settings and safety

Problems and fixes

Most problems have a quick fix. If yours is not here, message us on WhatsApp.

No internet

On the Windows app, keep billing: bills are saved on the PC and sent by themselves when the internet is back. The web app (in a browser) needs internet.

The printer does not print

1. Check the printer is on, has paper and is connected.
2. Settings → Receipt: check the printer and the paper size are right.
3. Press F9 there for a test page. If the test page prints, bills will too.

A bill is not showing on another computer

The PC that made it may be offline. When its internet is back it sends the bills by itself. Nothing is lost or counted twice.

Forgot the password

Staff: ask the owner to set a new one in Staff & Roles. Owner: message us on WhatsApp.

"Your account is paused"

The access period has ended or the account is paused. Your data is safe. Message us on WhatsApp.